Yesterday I took my family to Taco Bell for lunch. We ordered our meal, about $12 worth, and ate it. As we were winding down, Cassie told me she had an extra dollar in her purse if I wanted another taco. So took her dollar, went and stood in line, then ordered a taco with only cheese, received it, then went to sit down to eat it.
When I tore off the paper, I saw, inside the hard shell taco, that there was only meat on one half of it. The left half of the taco had a minimal amount of meat and cheese, and the right half of it had nothing…but a trace. And by ‘trace’ I do not mean meat particles, but meat-sauce stains, where it looked like there had been meat there.
Now, don’t get me wrong, I’ve eaten Taco Bell for years, I know they’re stingy with the meat and cheese. But meat and cheese only on half of it was a bit ridiculous.
My wife also saw and she immediately said, “You need to take that back up there.”
So took the taco, waited patiently in line again, and when I got back to the cashier, I politely (it was not her fault) informed her about the nature of my taco.
Cashier: Well, I can get you another one if you want.
Me: Ummm….no thanks. I’m not really in the mood for another taco now. Can I just get my dollar back?
Cashier: I don’t think I can give you your dollar back. Usually we just replace messed up orders.
Me: Yeah, this is a little different. Besides, I’ve been waiting in line for a while and my kids are getting restless. I’d just like to get my dollar back.
Cashier: Well, I’ll have to ask my manager if we can do that.
Me: No problem.
So I hand her my taco so she can show the manager. I see her take it back to the lady. They have what looked like an intense conversation, regarding which, I thought, “Oh, I sure hope that cashier’s not getting in trouble, it wasn’t her fault.”
Next thing I know, the manager is coming up to the counter with my taco in hand. She has a pretty angry look on her face…but it was a scowl directed at me.
Manager: This taco only has half the meat on it!
Me: Uh….right…that was my problem with it, too.
Manager: No. This taco only has half the meat on it.
Me: Right. That’s why I brought it back up here.
Manager: But there used to be meat on this other side. I can see the meat sauce where it was there.
Me: Yes. I can see that, too.
Manager: Well, there was meat there and now there’s not.
Me: Right! And if you think someone ate half that taco meat, you’d better check with your employees because it wasn’t me.
She continued to eye me incredulously, looking for a sign of me having lied about the taco meat.
Me: Look, I don’t know what the problem is. I just ordered this thing. The cashier can tell you. I’ve already eaten a full meal here. And I’ve been entirely polite about this thing. But I didn’t eat that meat and I would like me dollar back.
With that accusatory scowl still lingering on her face, she crumpled up the taco and threw it in the trash. She then, in a huff, got into the cash register and forced the dollar into my hand.
I walked away, not sure if I was more angry or more amused.
Random Guy: What was that all about?
Me: The manager just basically accused me of ordering a taco, eating half the meat off it, and then bringing it back. Heck, if I was going to bring it back, I could’ve come up with a better story than “it wasn’t there to begin with.”